JEWELRY MATERIALS

By properly storing and caring for your jewelry, you can maintain its beauty and shine for years to come! All MONAFI jewelry is coated with maximum coverage (1 micron). However, the jewelry coating may wear off due to improper care. We recommend removing jewelry during household chores, sleeping, hand washing, swimming, exercising, showering, or sauna visits, as well as during makeup application or hair styling. Soaps, chlorine, bleach, creams, cleansers, perfumes, or hair products can damage and wear down the jewelry coating. By following these guidelines, you can ensure that your jewelry retains its original beauty.

In each product description of the jewelry, it is stated which materials the jewelry is made of.

In our selection, you will find jewelry made from a variety of materials. All our jewelry is nickel-free, which is a primary cause of allergies. If you have sensitivity to any other metal, we recommend reading the product description first, where all information about the materials is provided. Our jewelry range also includes a wide selection of sterling silver and gold-filled pieces, which are suitable for those with sensitivities to different metals.

The jewelry sold in the MONAFI online store does not contain nickel.

ORDERING AND SHIPPING

We want our customers to receive their orders quick as possible, so we’ll start preparing your order as soon as it arrives.  Our online shop does not allow changing or cancelling  the already submitted order. In any case of you would like to change or cancel the order please contact us immediately by phone +372 5300 0127, via chat or email info@monafi.com.

Yes, you’ll receive confirmation email after order submission. We will email you again after we have completed the shipment process.

Yes, but we highly recommend you to sign up as it makes it easier to place orders in the future. It is also much more convenient for registered users to return products.

Since we process the orders very fast there you cannot change this yourself. Please contact us by phone +372 5300 0127, via chat or email info@monafi.com.

We do our best to process purchases placed within the next business day the latest. Please note that orders placed during the holiday season and sale periods may take up to 5 business days to process and ship.

Average delivery times:

EU and UK: 1-3 business days

Non-EU: 7-10 business days (Please note there may be delays due to customs)

The above shipping times are estimates only. Actual delivery times may vary depending on shipping location and respective international customs. Monafi is not liable for any loss or damage suffered by any reasonable or unavoidable delay in delivery.

JEWELRY CARE

Our jewelry is made from brass, sterling silver, gold-filled and is gold-plated with 14K or 18K yellow or pink gold or white or black rhodium. Over time and without care the coating material can wear out. We recommend you to be careful when washing your hands, swimming, exercising, washing your hair, etc. Soaps, chlorine, cleaning supplies or hair products can damage the coating material. We recommend keeping the jewelry in your Monafi jewelry box. Please use soft and lint free cloth to keep the jewelry clean and shiny. You can find more information about the jewelry care HERE.

We recommend removing the jewelry before showering, going to pool or to the sea. Please also avoid contact with soap, shampoo, chlorine and salt water.

Please use a soft and lint free cloth to clean the jewelry. Various perfumes, hair sprays, cleaning and washing products can ruin pearls and semi-precious stones.

JEWELRY REPAIR

Jewelry repairs are carried out by our partners. Please contact us for further details.

DISCOUNTS AND NEW OFFERS

Discount code can be added while either in the shopping cart or by entering the code just before checkout. After entering the code, please press “Refresh the shopping bag”.

New offers are set within specific timelines. Discounts can not be applied to previous purchases, gift cards or shipment fees. Offers and discounts can not be combined. In case of returning items regarding the campaign buy one, get another free, returning fee will be covered by the customer and the cost for the returned product will be refunded fully. If one of the items fits and another does not, then please contact us. “Buy more, save more” discount will be applied only when the minimum order is fulfilled.

No, please use only one discount code per order.

Gifts can not be changed or returned.

Yes, if identical earrings are available in stock. For more detailed information, please contact us.

RETURN POLICY

The return option is valid for 30 days from the receipt of the goods. You can find all the information about returns HERE.

After we have received your shipment it will take us up to 3 business days to check the product and proceed with refunds.

SUITABILITY AND HELP

For necklaces please choose the appropriate chain length yourself. Rings and bracelets are usually universal in size. Other specific information is included in the product description.

Please send us email at info@monafi.com and include your order number, detailed description including photo of the damaged jewelry and package. We’ll get back to you next business day the latest.

Yes, of course! Please contact us by phone +372 5300 0127, via chat or email info@monafi.com

PRICING

Yes, all of our prices include VAT.

CONTACT

If you have any questions about the materials, size or items you have seen in our social media then please contact us by phone  +372 5300 0127, via chat or email  info@monafi.com.

We are available 9-5PM, Mon-Fi.(Estonian time zone) If you have questions regarding delivery or returns please email us info@monafi.com.